FAQS

Does Southern Patio Enclosures build and install patio enclosures on homes as well as restaurants and other businesses?

As of Feb 1st 2016 we regret we no longer offer Patio Enclosures to our residential customers. The folks at Mosquito Curtains.com specialize in residential solutions for your patio needs. We trust the folks at Mosquito Curtains.com and have no doubt that you will be treated as good as you would here at Southern Patio Enclosures.

What payment methods do you accept? Do you offer financing for your vinyl patio enclosures?

Bahama-bay-clubWe happily accept Visa, MasterCard, Discover Credit Cards and personal checks. Yes! We are happy to offer financing for our customers through VendLease. Please visit this link to learn more about how you can finance your patio ideas.

 

How can I keep my patio enclosures and sun shades clean?

Keeping your vinyl patio enclosures and sun shades sparkling is not complicated! We recommend using a simple wood floor mop and a vinyl cleaner, which you can easily purchase at your local hardware or marine store or find online. Every few months, spray the vinyl cleaner on the mop and wipe the inside and outside of your enclosures. Though it may seem tempting to simply use whatever you have on hand, any other material may scratch and cloud the clear vinyl.

To help, we have a video to show you how easy it is to regularly maintain your vinyl patio enclosures.

Do your vinyl patio enclosures and sun shades have a warranty?

We are proud to provide a three-year warranty on any manufacturer’s defects. We stand behind our products 100%, so we are happy to help you navigate any warranty claims. For the most part, warranty repair issues are very simple. When we determine, together, that your sun shades need reconstruction, you remove the vinyl patio enclosures from their tracks, fold them up, and ship them to our manufacturing location. That’s it.

The provisions of the warranty vary based on the type of enclosures you purchase. Our Rope and Pulley system is rated to withstand winds of up to 45 mph. Any repeated exposure to higher winds while in a rolled down position will certainly cause damage to your enclosure and will, therefore, void the warranty. Our high wind vinyl patio enclosures are built to withstand winds up to 65 mph, and the same is true for these enclosures as for the rope and pulley version—any repeated exposure to higher winds while in the rolled down position will cause damage and void the warranty.

 

Warranty and Care

 

How can I make sure to care for my vinyl patio enclosures so that I am following manufacturer recommendations?

legacy-square-patio-enclosuresVinyl patio enclosures should be handled with extreme care. Don’t underestimate the force that your sun shades can wield; individual panels have a surface area of more than 100 square feet each and can generate a force of nearly 1,000 lbs in a 35 mph wind gust. Don’t minimize that risk.

Because of that very real risk, we recommend that you get into the habit of rolling up your enclosures at the end of each use. When you do this, you’ll keep them safe when an unexpected wind gust or storm takes you by surprise. Keeping your patio enclosures rolled up also helps to protect the attachments and tie-downs from excessive strain and will help you maximize the life of your patio enclosures.

In the event of a surprise severe weather event or if you have any doubt concerning the safe handling and operation of your patio enclosures, we recommend that you evacuate the area and retract the entire enclosure system only when it is safe to do so. If you are aware that severe weather is entering the area, we recommend that you retract the enclosures PRIOR to the weather breaking to prevent damage to your curtains and to ensure your safety. NEVER ATTEMPT TO ROLL UP THE PATIO ENCLOSURES DURING HEAVY WINDS.

Who installs the clear patio enclosures and sun shades?

One of the benefits of our patio enclosures is their easy installation process. You can choose to install them yourself or we offer installation for an additional charge. We have an easy-to-follow video that can help you install your new enclosures, walking you through the process step-by-step. Our commitment to our customers means that we are also available by phone to answer any questions that you have. If you would like one of our certified crews to install your enclosures, we have crews in Austin, Atlanta, and Orlando and can send our Texas team throughout the United States to assist with larger installations for an additional fee.

We recommend professional installation of our Motorized Patio Enclosures by an experienced contractor.

Who will measure the space that I want to enclose?

orlando-florida-patio-enclosuresThis process is very simple! We will walk you through the measurement step-by-step and these measurements, combined with three to five detailed digital pictures, will help us design your unique vinyl patio enclosures and sun shades. If you live in the Austin or Central Texas are, you may be eligible for an on-site consultation by one of our representatives. Contact us using the online form and we can discuss this option further.

 

How do I obtain a quote for patio enclosures or sun shades?

Fill out the contact form below or call us at 512-782-8787 and one of our representatives will contact you shortly, or you can email us directly at by filling out the form below. It’s just that simple!