Our Commitment to Customer Service

 

Southern Patio Enclosures is a family owned and family operated business, so we believe that our clients should be treated like members of that same family.  We just don’t know any other way to do it.  When you become a part of the SPE family, we are committed to your project from start to finish, offering advice, help, and answers throughout the process and beyond.  Since 2009, we have been building relationships with loyal clients who continue to refer their friends and colleagues to our growing company.

 

Work Directly With Experienced Representatives

When you fill out our contact form, send us an email, or give our office a call, you’ll notice first that we are quick to respond. Within a short one to two business days, we will set up a time to discuss your project.  That conversation begins our relationship, which will continue as we determine which motorized patio enclosures would be the best option for you, customize the right restaurant patio enclosures to your space, and determine which installation option will work best for your location and product needs.

Our team is prepared to work with you, with decades of industry experience on their side.  Each project, regardless of its size or scope, is as important as the next.  We will happily answer any questions that you have, work with you to create accurate measurements of your space, assess your budget and your location’s unique needs, discuss how we can best incorporate your business’s branding into the design, and customize your motorized patio enclosures to your location’s unique space. At every step of that process, your representative will be sensitive to your needs and budget while remaining committed to providing you the best quality product.  You won’t have to worry about getting four different answers from four different people who have four different ideas of what you want—you’ll have a team that understands your project and can answer your questions quickly and effectively.

When installation time arrives, we will help you find the best and most experienced installation crew possible. If you’re local to us in the Austin area, we have crews that can help you ensure that your motorized patio enclosures are installed correctly. If you live farther away, we will guide your contractor or handyman through the process to make sure that your motorized patio enclosures perfectly protect your space.  We also provide helpful video tutorials. Whatever your situation is, we can help you navigate the sometimes intimidating installation process with grace and good humor.

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Warranty Options and Customer Confidence in Your Restaurant Patio Enclosures

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When you hear that a company stands behind their product with a warranty against manufacturer defects, that’s a company that you can count on.  Southern Patio Enclosures offers a three-year warranty against manufacturer defects, and if another service-related problem happens, we will help you find a service professional or will service your enclosures ourselves if you are local.  Our relationship certainly doesn’t end simply because your restaurant patio enclosures have been installed. We will be available to answer questions throughout the life of your enclosures.

Start the Southern Patio Enclosures Experience

Want to learn more about the products that set us apart and experience the service that makes us unique? Call us at 512-782-8786 or fill out our contact form today! We will set up a consultation as soon as possible and get started on creating the customized restaurant patio enclosures that will boost your business.

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