What does a service visit include?
For our manual curtains, on-site tune-up includes:
- Replacing frayed ropes
- Inspecting and installing missing hardware (anchors, D-rings, clasps)
- Lubricating pulleys and zippers
- Adjusting panels for proper operation
- Reinstalling broken zipper heads when repairable
- Installing customer-provided filler flaps or expansion panels
For our motorized curtains, on-site tune-up includes:
- Inspection of motors, side tracks, remotes, and hood components
- Adjusting panels for proper operation
- Reprogram or reset remotes as needed
Can torn vinyl or separated zippers be repaired on-site?
We’re unable to repair torn vinyl or separated zipper seams during onsite visits. However, you may be able to mail damaged panels to us for repair. Please contact our service team with photos, and we will advise if a repair or replacement is needed.
Do I need to be on-site during the service appointment?
While not required, we recommend having a manager or point of contact available to review completed work, highlight specific concerns, or approve any additional recommended repairs.
How often should I schedule a service tune-up?
We recommend an annual tune-up, ideally before your busy season, to ensure smooth operation and prolong the life of your enclosures. Service can also be scheduled as needed throughout the year.
Are replacement panels or flaps included in the service?
No. Replacement panels or flaps are not included in standard service. These items must be purchased separately and are custom-made to fit your enclosure.
What areas do you service?
Our service team is nationwide, just like our installation crew. No matter your location, we can coordinate a visit—contact us to schedule.
How do I request a service appointment?
Service requests can be submitted quickly via the “Request Service” link at the bottom of our website. Please include photos and a brief description of the issue to help our team prepare for your visit.
How do I purchase or program a new remote for my motorized curtains?
If you are looking for remote-programming instructions or other motorized-specific technical questions, click here:
